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Miracle Foundation is a leader in the care and protection of vulnerable children. With more than 20 years of experience in the field, we are rapidly expanding by creating cutting-edge technology to scale our work. For anyone with a passion to solve a global problem, please take a look at our current openings. Interested in joining our team? Send your resume to Theresa.torelli@yourhire.net

 

Head of Product

Summary

The Head of Product is a strategic, visionary, people leader and mentor, and an advocate of the organization’s products. The primary responsibility is to create world-class technology products that deliver value to both customers and the organization on a global scale. In this full-time position, this leader will play a big role in helping us scale our impact on orphans and children in foster care through our product portfolio.

Essential Functions

  • Lead the vision and strategy for Miracle Foundation’s product roll-out, long-term roadmap, and technical needs for the entire product portfolio
  • Share technical guidance and best practices in product design discussions, including perspectives on reporting, optimization, and UI/UX
  • Identify new opportunities and areas of investment, backed by business cases, to build innovative, value-driving products
  • Product lifecycle management from concept to launch of the products
  • Lead, define, represent and communicate product strategy to all stakeholders
  • Assess product development sprints and evaluate results
  • Responsible for strategic partnerships and leading necessary contract negotiations
  • Assess marketing strategy and manage strategic marketing plans for each product
  • Act as an advocate for the end user in all product design decisions, leading the design process, personas, and journeys
  • Definition, monitoring of the organization’s relevant KPIs
  • Recruit, lead, coach, and motivate an innovative and inclusive product culture that fosters empowerment, growth, and collaboration, including a current team of a Product Manager, UX Researcher, Product Designer, and developers
  • Become a key advocate for the products and participate in press activities, conferences, and discussions with the executive team, board members, thought leaders, and other stakeholders

Education and Experience

  • A College degree, in product management, business administration, computer science, management sciences, or any related field.
  • At least 8 years of experience in product management
  • At least 5 years of people management experience
  • Experience in social impact is highly desired

Required Abilities and Skills

  • Knowledge of the agile methodology, experience of working within constraints, and product life cycle
  • Excellent communication skills – both verbal and written – with donors, vendors, and co-workers
  • Prior experience in designing E2E digital products, including ideation, validation, development and delivery
  • Team player that is skilled at completing tasks through leveraging volunteers, vendors, and staff
  • Excellent at multi-tasking and prioritizing competing priorities
  • A demonstrable understanding of product development principles and UX design
  • Competencies include: problem-solving, decision-making, integrity, assertiveness, flexibility, confidentiality, trustworthiness, and a positive attitude

 

Data Analyst

Summary

The Data Analyst will analyze large amounts of raw information to find patterns that will help improve our products. This position should be highly analytical with a knack for analysis, math and statistics. Critical thinking and problem-solving skills are essential for interpreting data. Your goal will be to help our organization analyze trends to make better decisions. This is a part-time position.

Essential Functions

  • Develop data-driven business insights and narratives to identify opportunities, generate new hypotheses, and define product strategies through a deep understanding of the data, our customers, and our business
  • Design and analyze experiments to to measure the impact of new product features and drive decision-making
  • Define key metrics mapping product performance to business success
  • Collaborate with engineers to ensure and improve data access and reliability
  • Identify valuable data sources and automate collection processes
  • Undertake preprocessing of structured and unstructured data
  • Interpret data, analyze results using statistical techniques and provide ongoing reports
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality

Education and Experience

  • Bachelors in empirical or quantitative field
  • 2+ years industry experience using data analytics in a business strategy role

Required Abilities and Skills

  • Advanced SQL expertise
  • Excellent communication and organization skills
  • Ability to understand and prioritize business goals and strategies
  • Detail oriented, with the ability to work both independently and collaboratively
  • Prior industry experience in consumer-facing product analytics
  • Experience in a scripting language for analysis (Python, R, etc)
  • Experience with experimental design
  • Strong storytelling to distill interesting and useful insights into a compelling, concise data story
  • Passionate self-starter with a strong work ethic

 

UX Product Designer

Summary

We are looking for a UX Product Designer to join a cross-functional team to create products that will change the lives of millions of vulnerable children around the world. This position plays an integral role in the performance and operation of a high-functioning product team. This role is expected to partner with the Product Manager, UX Researcher and Engineers from start to finish, from initial research and understanding of user problems, through scoping and the creation of user journeys, all the way to the finished product. This is a 6 month full-time contract-to-hire position working a hybrid/remote schedule in Austin, TX.

Essential Functions

  • Collaborate with a diverse group of stakeholders—including the researcher, product leader, and engineers —on complex problems
  • Be the voice of the user, and explore multiple ideas while also knowing when to bring the work to an executable deliverable
  • Deliver innovative solutions which significantly improve user experience across products for your team
  • Independently lead all aspects of the design process from conception to completion
  • Receive design feedback with professionalism and patience, and give clear and usable design feedback to design peers
  • Articulate the value of design as well as the reasons for your design decisions clearly, in non-designer-speak, to Product and Engineering teammates as well as other important stakeholders
  • Actively contribute to the evolution and strengthening of our design system, including crafting components, auditing libraries, and ensuring quality in application of the system
  • Uphold a high standard for design excellence, and contribute to raising the bar for design at the organization

Education and Experience

  • Bachelor’s degree, Associate’s Degree or certificate in Design, Fine Art, Architecture, or Psychology/Human-Computer Interaction
  • 5+ years working in the design industry, including UX or product design experience
  • 3+ years of working in a product-led organization
  • A portfolio showcasing a strong design point of view and depth of experience, including user-centered design methodologies, interaction flows, prototyping, high-fidelity screens, and shipped products

Required Abilities and Skills

  • Excellent Interaction Design and Product Design skills
  • A practitioner of user-centric processes and design thinking principles
  • Mastery of design
  • A solid foundation in visual design including typography, layout and component design
  • Strong problem-solving skills
  • Excellent visual, written and verbal communication skills, along with presentation skills
  • Self-motivated, team-oriented, strong interpersonal skills
  • Detail-oriented with an ability to manage multiple projects and meet deadlines
  • Experience working in Figma or similar collaborative interface design tool
  • Strong Microsoft Office & Google Workspace skills (Word, Excel, PowerPoint)

 

Child Safeguarding Policy

Any employee, consultant, contractor or the supplier undertaking an activity on behalf of Miracle Foundation must sign and comply with the Miracle Foundation’s Child Safeguarding Policy which is a statement of Miracle Foundation’s commitment to preventing abuse and protecting children with whom it comes into contact.

This extends not only to children with whom Miracle Foundation and its partners work directly with, but also includes children whom staff are responsible for. Miracle Foundation believes that the situation of children must be improved through the promotion of their rights supported and demonstrated by all members of staff. Miracle Foundation’s Code of Conduct sets out the standards to which all staff members must adhere.

 

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