Work With Us

Miracle Foundation is an international nonprofit that helps orphans and foster children find a safe, stable, and permanent family. Whether in an orphanage or the Foster Care System, our vision is a family for every child in our lifetime. For the past 23 years, Miracle Foundation has been dedicated to improving the lives of children. In 2022 alone, we supported more than 170,000 children—and this is just the beginning. Today, we are a world leader in ending the need for orphanages and ensuring children grow up in safe, stable families. To achieve this, we are actively uniting children with families, partnering with frontline workers, preventing children from entering the system whenever possible, and stabilizing placements for children until they find a forever family. Founded in 2000, Miracle Foundation has consistently received the highest ratings from Charity Navigator and other watchdog organizations that assess charities’ effectiveness and financial transparency.

Miracle Foundation is an international nonprofit for children headquartered in Austin, Texas, with offices in New York City and New Delhi. Interested in joining our team? Send your resume to info@miraclefoundation.org

Chief Product & Technology Officer

Reports to: Chief Executive Officer
Supervises: Product Manager, UX/UI Designer, Engineering Team
Location: Austin, TX, United States
Department: Programs & Technology
Classification: Full-time, Exempt

Position Summary

The Chief Product and Technology Officer will serve as the strategic leader responsible for the vision, development, and delivery of ThriveWell. This executive-level role is focused on managing a strong cross-functional team, setting product direction, and ensuring the platform is scalable, secure, and user-centered. The ideal candidate is both a strategic thinker and a hands-on leader—experienced in startup or social enterprise environments—with a strong background in SaaS development, user-centered design, and data-driven decision-making. This position reports directly to the CEO and works in close partnership with programmatic leadership, whose expertise and frontline insight directly inform product priorities and partner needs.

Key Responsibilities

Product, Technology & Lifecycle Strategy

• Refine and drive ThriveWell’s long-term product and technology strategy, driven by Miracle Foundation’s programmatic vision.
• Identify and prioritize product innovations, platform enhancements, and market opportunities
• Translate organizational objectives into a scalable product roadmap and technical architecture
• Evaluate and implement best-in-class tools and frameworks to support product development, partner delivery, and organizational insights
• Lead the full product development lifecycle—from discovery and design to development, launch, and iteration
• Oversee agile development processes and ensure high-quality, timely product delivery across cross-functional teams

Technical Oversight, Integration & Compliance

• Provide strategic oversight of platform architecture, data security, and system scalability
• Lead integration with internal systems (CRM, data visualization, program tracking) and partner platforms
• Ensure compliance with global data protection regulations, privacy standards, and accessibility best practices
• Manage relationships with outsourced developers, software vendors, and cloud providers

User Experience & Data-Driven Improvement

• Champion a user-centered design approach using qualitative feedback, usability testing, and usage analytics
• Collaborate with Programs team to ensure ThriveWell meets evolving needs of partners and frontline users
• Continuously improve the platform based on field insights and behavior data
• Develop and oversee a product data strategy to measure user success and social impact
• Ensure the platform supports robust reporting, dashboards, and data visualization for decision-making

Team Leadership & Culture

• Lead, mentor, and grow a cross-functional team including product, design, and engineering
• Build and sustain a strong team culture aligned with Miracle Foundation’s values and culture guide
• Manage external consultants and technical partners to ensure values alignment and high-quality execution

Qualifications

• 7+ years of leadership experience in product or technology
• Track record of scaling SaaS platforms or digital tools in social impact, healthtech, edtech, or government tech sectors
• Strong strategic thinking with the ability to delegate and manage across disciplines
• Expertise in agile development, system integration, and data security best practices
• Experience working with impact-driven teams and/or global development sectors is a strong plus, but not required

Experience working with impact-driven teams and/or global development sectors is a strong plus, but not required

Tools & Frameworks (Preferred Experience)

This role relies on a variety of tools to support cross-functional collaboration, product development, and data-driven decision-making. Familiarity with platforms such as Jira and Trello for project management, Figma for design and prototyping, and Google Analytics, Power BI, or Mixpanel for product analytics will be especially helpful. Additionally, experience using Confluence and Google Workspace for documentation and team collaboration will support efficient execution and communication across stakeholders.

Interested? Please email your resume to info@miraclefoundation.org. If applicable, include a sample project or portfolio that showcases your relevant skills—this could be a presentation, writing sample, campaign, design, or any work you’re proud of that aligns with this role.

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Non-Disclosure Agreement (NDA) and Non-Compete Clause

All employees are required to sign a Non-Disclosure Agreement (NDA) upon acceptance of a position. This agreement ensures that any proprietary, confidential, or sensitive information obtained during their employment remains protected and is not shared outside the organization without prior authorization.

Child Safeguarding Policy

Any employee, consultant, contractor, or supplier undertaking an activity on behalf of Miracle Foundation must sign and comply with the Miracle Foundation’s Child Safeguarding Policy, which is a statement of Miracle Foundation’s commitment to preventing abuse and protecting children with whom it comes into contact. This extends not only to children with whom Miracle Foundation and its partners work directly but also
includes children for whom staff are responsible. Miracle Foundation believes that the situation of children must be improved through the promotion of their rights, which is supported and demonstrated by all staff members. Miracle Foundation’s Code of Conduct sets the standards to which all staff members must adhere.